Privacy Policy & EULA

Privacy Policy

Introduction

WhistleIQ owns whistleiq.com and serves as the data controller for personal information. The company has adopted this Privacy Policy to explain how it processes collected information and why certain data collection is necessary.

Personal Information Collected

The site automatically gathers device details including browser type, IP address, timezone, and cookies. As users browse, the platform tracks viewed pages, referral sources, and interaction patterns. This “Device Information” helps identify abuse and generate usage statistics. Additionally, users may voluntarily provide personal details such as name, address, and payment information during registration.

Data Processing Purposes

Customer data security is prioritised, with processing limited to what’s necessary for website maintenance. Automatically collected data identifies potential abuse cases and creates usage statistics without identifying specific users. Visitors can browse without providing identifying information, but some features — like newsletters or contact forms — require voluntary disclosure of details such as email, name, location, or phone number. Users uncertain about mandatory information should contact support@whistleiq.com.

European Resident Rights

European users have the right to be informed, access data, seek rectification, request erasure, restrict processing, obtain data portability, object to processing, and exercise rights regarding automated decision-making. Information may be transferred outside Europe to Canada and the United States to fulfil contracts or pursue legitimate business interests.

Third-Party Links

The website contains links to external sites not controlled by WhistleIQ. The company is not responsible for these sites’ privacy practices and encourages users to review their policies independently.

Information Security

Data is secured on controlled servers protected from unauthorised access. The company maintains administrative, technical, and physical safeguards, though no internet transmission is completely guaranteed. Use of the WhistleIQ platform is subject to the WhistleIQ Data Use and Insights Licence Agreement.

Legal Disclosure

Information may be disclosed when required by law, such as through subpoenas, or when disclosure is necessary to protect rights, safety, investigate fraud, or respond to government requests.

Contact Information

For privacy enquiries, contact support@whistleiq.com.

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Australia Privacy Policy

Effective date: 1 July 2025

WhistleIQ commits to protecting privacy and handling personal information responsibly under the Privacy Act 1988 (Cth) and Australian Privacy Principles.

1. Personal Information Collected

The platform collects name, email, mobile phone number, umpiring level, club affiliation, match performance data (ratings, feedback), received feedback, and optional profile information. De-identified or anonymous usage data may also be collected for analytics.

2. Collection Methods

Personal information is gathered when users create profiles, submit feedback, use features like match summaries, communicate with others, or interact with the platform. League officials may also provide data to support umpiring development.

3. AI and Machine Learning Technologies

WhistleIQ uses third-party AI tools such as OpenAI to process and summarise performance feedback. The company sends only de-identified or minimal personal information and restricts AI use to platform purposes. AI partners are required to comply with applicable privacy obligations.

4. Collection Purposes

Data supports umpire development through feedback, enables user communication, provides AI-generated insights, monitors platform usage, and notifies users of updates. The company never sells personal data or uses it for third-party marketing.

5. Sharing and Disclosure

Information may be shared with authorised club officials, platform administrators, AI services in limited capacity, or when legally required or consented. Shared information is anonymised or aggregated where possible.

6. Data Storage and Security

Data is stored securely in Australia using cloud services with appropriate security protocols. The company implements technical and organisational safeguards and complies with the Notifiable Data Breaches scheme.

7. Access, Correction, and Deletion

Users may request access to personal information, corrections to inaccurate data, or permanent deletion (unless retention is required by governing bodies). Requests should be directed to support@whistleiq.com.

8. Analytics and Cookies

The platform uses analytics tools and cookies to understand usage patterns and enhance user experience. Users can manage cookie preferences through device or browser settings.

9. Children’s Privacy

WhistleIQ is not intended for unsupervised use by individuals under 13. Junior umpire profiles may require parent, guardian, or club coordinator consent per league policies.

10. Policy Changes

Updates to this Privacy Policy may occur. Material changes will be notified via email or in-app, with continued platform use constituting acceptance of revised terms.

11. Contact Information

For privacy questions or concerns, contact the WhistleIQ Privacy Officer at support@whistleiq.com.

Consent Statement

By using WhistleIQ, users consent to collection, use, and processing of personal information, including through AI summarisation tools, as described in the Privacy Policy.