Privacy Policy

whistliq.com website is owned by WhsitleIQ, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by whistliq.com, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using whistliq.com website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the whistliq.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via support@whsitleiq.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to support@whsitleiq.com.

Australia Privacy:

Effective Date: 1 July 2025
WhistleIQ is committed to protecting your privacy and handling your personal information in a responsible and transparent manner, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our platform.

1. What Personal Information We Collect

We may collect the following types of personal information:

• Name

• Email address

• Mobile phone number

• Umpiring level, club/association affiliation

• Match performance data (e.g. ratings, feedback, comments)

• Feedback provided or received from others

• Optional profile information (e.g. profile picture, voice recordings)
  

We may also collect de-identified or anonymous usage data for analytics and platform improvement.

2. How We Collect Your Information

We collect personal information:

• When you create or update your profile

• When you submit or receive feedback

• When you use features such as match summaries or performance reporting

• When you communicate with other users or administrators

• Automatically via platform activity (e.g. logs, session data)

We may also receive data from authorised league officials or coordinators who assist in administering your umpiring journey.

3. Use of AI and Machine Learning Technologies

WhistleIQ uses third-party artificial intelligence (AI) tools, such as OpenAI, to assist in processing and summarising performance feedback, comments, or match notes. These AI-generated summaries are designed to provide clear, actionable insights for umpire development and communication.

We only send de-identified or minimal personal information to these AI services where necessary. AI tools are used only within the scope of the platform’s intended purpose (e.g. feedback clarity, communication support, rating summaries), and we do not permit them to store or reuse your data beyond the scope of the immediate task.
We take reasonable steps to ensure that any AI partners comply with applicable privacy obligations.

4. Why We Collect Your Information

We collect your personal information to:

• Support umpire development through structured feedback and reporting

• Enable communication between users, mentors and officials

• Provide AI-generated summaries or insights based on match data

• Monitor platform usage to improve services and training tools

• Notify users of platform updates or officiating opportunities
  

We will never sell your personal data or use it for third-party marketing.

5. Sharing and Disclosure

We may share your personal information:

• With authorised club or association officials

• With platform administrators or system developers

• With AI services (e.g. OpenAI) in a controlled and limited capacity for feedback summarisation

• When legally required or with your consent
  

Where possible, information shared is anonymised or aggregated.

6. Data Storage and Security

Your data is stored securely in Australia using cloud services with appropriate security protocols. We implement technical and organisational safeguards to prevent unauthorised access, modification or disclosure.

In the event of a serious data breach, we will act in accordance with the Notifiable Data Breaches (NDB) scheme.

7. Access, Correction and Deletion

You may request:

• Access to your personal information

• Corrections to inaccurate or outdated information

• Permanent deletion of your data (unless required to be retained under a governing body’s policy)

Contact support@whistleiq.com to initiate such requests.

8. Use of Analytics and Cookies
We may use analytics tools and cookies to understand usage patterns, enhance user experience, and optimise performance. This may include tools such as Firebase or Mixpanel.

You can manage cookie preferences in your device or browser settings.

9. Children’s Privacy

WhistleIQ is not intended for unsupervised use by individuals under 13. Junior umpire profiles may require parent/guardian or club coordinator consent, in accordance with league policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or in-app. Continued use of the platform after updates constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about your privacy or this policy, please contact

WhistleIQ Privacy Officer

Email: support@whistleiq.com

✅ By using WhistleIQ, you consent to the collection, use, and processing of your personal information (including via AI summarisation tools) as described in this Privacy Policy.